Frequently Asked Questions
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What do I do if my dress doesn't fit? Can I return it?
If your dress doesn't fit you can exchange it for a smaller/bigger size however, because everything is made to order I can't refund you.
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How long does postage take?
I offer 1st class postage for £4.20 and that takes approx. 1-2 days and 2nd class for £3.20 that takes approx 3-4 days. All my postage is done with royal mail.
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How long would it take to receive my order?
Everything is made to order so currently I am working on a 4 week turnaround on all orders, if I can fulfil your order before this time, then of course I will.
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When will you release other styles?
I will be releasing new styles very soon, key dates for launching products are all on my instagram @hevs_threads
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Can you make custom sizes?
Unfortunately I don't offer made to measure but if you are petite or tall then let me know when you order and I will do my best to accommodate your order.